Return conditions for Steel and metals
Adjustment of return conditions – Steel and metals
We ensure that you can return products that you do not have use for as expected, in return for a small deduction if the following conditions are met:
- The product was purchased from Lemvigh-Müller
- A return order has been created (see below)
- The product and the original packaging are unused, complete and in marketable condition
- The products are marked with item number and sorted (similar item numbers together)
- The material certificate and traceability is intact
- The product is returned postage paid to the agreed Lemvigh-Müller address.
If the product does not fulfil the above conditions, Lemvigh-Müller will not accept the returned product, which will be sent back to the customer at the customer’s expense. The quicker you return the product or products, the less will be deduced from the price.
How to create a return merchandise order for steel and metals
A straightforward return of stocked products can be done on our webshop LMe-partner.dk or lemu.dk by logging on with your normal LMe-partner password. Alternatively, you can contact your sales representative.
If the product you wish to return is a special order item, the product is incorrectly delivered or the product has been damaged at delivery, please contact your sales representative or other Lemvigh-Müller contact.
When the return order is created, you must inform us of the following:
- Account number
- Product number
- Amount
- Delivery note number
- Sales order number (only on returns vis webshop)
- Reason for returning the product
Price reduction in connection with returning steel and metals
Pick-up of return merchandise at your address is subject to prior agreement with your sales representative or other Lemvigh-Müller contact.
|
Reduction |
Reduction |
|
|
Return |
Stocked products |
Known special order items |
|
0–14 days from the date of delivery |
- 5% |
- 5% plus any return merchandise fees and freight fees incurred by the supplier |
|
14-90 days from the date of delivery |
- 20% |
- 15% plus any return merchandise fees and freight fees incurred by the supplier |
|
More than 90 days from the date of delivery |
- 25% |
Not credited |
The minimum charge of for returning Steel and metal products is DKK 695.00.
‘Unknown special order items’ are not returned.
* ‘Known special order items’ are products created with a fixed item number by Lemvigh-Müller A/S, but not stocked. Known special order items and extraordinary quantities of stocked products are returned subject to acceptance by our supplier. In such cases, crediting will only take place when the supplier has credited Lemvigh-Müller.
We reserve the right to make changes without prior notice.