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Quality policy

Lemvigh-Müller’s business is based on the sale and delivery of products and services to companies in the installation sector, construction industry and industry. We employ a strong, customer-focused approach in all our business activities and, working with our suppliers, we strive to create the maximum value for our customers by ensuring high quality in our products, deliveries, services and day-to-day cooperation.

Based on our 2020 strategy, which lists the goal of putting the customer first and ensuring extra growth, we will work with quality by:

  • Being aware that our customers have different requirements, wishes, expectations and needs, and Being in close contact with the individual customer to ensure that we understand their particular business
  • Working from a holistic view of sales activities and customers
  • Ensuring that our products and services are easily accessible to the customers, regardless of the point of contact they use
  • Encouraging and ensuring a high level of quality awareness in our corporate culture and organisation processes
  • Streamlining and continually developing processes, procedures, working methods and ways of acting
  • Ensuring the targeted development of employees' personal and professional skills
  • Being an attractive place to work to ensure that we attract and retain suitably qualified employees
  • Building and maintaining a quality management system that complies with ISO 9001 and ensures that we comply with applicable legislation and the requirements of customers and authorities as well as other relevant standards
  • Ensuring continuous improvement of the quality management system through systematic use of data such as audit results, complaints, customer satisfaction analyses, risk analyses and other data supporting the company’s business processes